The Grounds.

Refund & Cancellation Policy

NOTE: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location and onsite contact) are correct.

Order Cancellations & Refunds

Should you need to cancel your catering order, please contact us for a refund or to reschedule your order to another date. Please note, refunds and rescheduling will not be available within a 24-hour window of your delivery / pick-up time.

Please contact us if you'd like to cancel or make a change to your order.

Late or Missing Refunds

It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you've received confirmation from us for your refund to be processed.

If it has been longer than 5 business days, please contact us.

Order Changes

The Grounds of Alexandria reserves the right to adjust the invoice for any changes requested, or adjustments made, prior to delivery of your catering order.