NOTE: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location and onsite contact) are correct.
Order Cancellations & Refunds
Should you need to cancel your catering order, please contact us for a refund or to reschedule your order to another date. Please note, refunds and rescheduling will not be available within a 24-hour window of your delivery / pick-up time.
Special occasion catering, including but not limited to Christmas, Easter, Mothers Day, etc. can only be cancelled / refunded at least 7 days in advance. Cancellation / refund requests within 7 days of delivery will not be considered and no refund (partial or otherwise) will be issued.
Please contact us if you'd like to cancel or make a change to your order.
Late or Missing Refunds
It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you've received confirmation from us for your refund to be processed.
If it has been longer than 5 business days, please contact us.
Order Changes
The Grounds of Alexandria reserves the right to adjust the invoice for any changes requested, or adjustments made, prior to delivery of your catering order.